For some, ISO 9001 is still perceived as a bureaucratic process, time-consuming and laborious process. However, for others it is seen as an opportunity to introduce reforms/upturns in order to put/aim the institutions in the way of / for the administrative modernization, achieving greater effectiveness and efficiency.

The purpose of ISO 9001: 2015 is to provide competitive advantage through quality. It is an international standard for implementing a quality management system based on principles designed to improve organizational performance.

These principles are:

  • Focus on the customer;
  • Leadership;
  • People commitment;
  • Process approach;
  • Improvement;
  • Making/taking evidence-based decisions;
  • Management of relations.

Giving a greater emphasis on Customer Satisfaction in Process Management and Measurement, and Continuous Improvement with larger top management involvement, ISO 9001 certification helps to demonstrate to customers that companies are deep committed to quality. Regarding a generic quality management system, it may be applied to any organization, regardless of its size, products or services.